This guide will walk you through everything, one step at a time. Take your time — there’s no rush.
Before you start
You will need:
- A phone, tablet, or computer with internet
- An email address
- A phone number
That’s all. No downloads needed — SafeCircle opens straight in your browser, like a webpage.
Step 1 — Open the app
Tap the yellow “Open SafeCircle Now” button above. Or, on the SafeCircle website, tap the “Log in” button at the top of the page.
Step 2 — Choose who you are
You’ll see two choices. Tap the one that describes you:
👨👩👧 “Family member / paying for the plan”
Choose this if you are setting up SafeCircle to keep an eye on someone you care about — a parent, relative, or friend.
🧓 “The person checking in”
Choose this if you are the one who will check in daily — for example, if your son or daughter set this up for you and gave you a code.
Step 3 — Fill in your details
You’ll be asked for a few simple things:
- Your name — just your first name is fine
- Your email address — this is how you’ll log in next time
- Your phone number — so SafeCircle can reach you if needed
- A password — choose something easy for you to remember
Type slowly and check what you’ve typed before moving on. There’s no rush.
Step 4 — The connection code
If you’re the Family member: After signing up, SafeCircle will show you a code (it looks like SAFE-1234). Write this down or take a screenshot. You’ll give this code to the person who will be checking in.
If you’re the person checking in: You’ll be asked to type in that same code. Ask your family member for it if you don’t have it yet.
Step 5 — You’re in!
That’s it — you’re all set up. Each day, the person checking in will see one big button that says “I’M SAFE.”
Simply tap it once a day. Or, if typing and tapping is difficult, a microphone will automatically activate — just say “I’m safe” out loud instead — SafeCircle will hear you.
What happens if a check-in is missed?
Don’t worry — SafeCircle is gentle about it:
- First, it sends a friendly reminder
- If there’s still no check-in after a few reminders, SafeCircle lets the family member know
- The family member can then call or visit to check everything is okay
Still stuck, or something not working?
That’s completely okay — email us and a real person will help you:
info@safecircle.co.za
Tell us what step you’re stuck on, and we’ll walk you through it.