Delete Your SafeCircle Account

Last updated: August 2026

You can request deletion of your SafeCircle account and personal data at any time. This page explains how to request it, what happens to your data, and how long it takes.

How to request deletion

Email info@safecircle.co.za from the address registered on your account, with the subject line “Delete my account”. Include:

• The email address your SafeCircle account is registered under
• Your household code (found in the app under Family & Settings), if you have it

We’ll confirm your identity and process the request within a reasonable time, generally within 7 days.

What gets deleted

Once your account is deleted, the following is permanently removed:

• Your name, email address, and phone number
• Your account password (stored as a secure hash, never in plain text)
• Saved home location for geofencing (Premium Care) — note this is already auto-deleted after 30 days regardless, per our Privacy Policy
• Check-in history and timestamps
• Referral code association

What’s retained, and why

Some information is kept for a limited period after deletion, where South African law requires it:

• Payment and invoice records — retained as required under South African tax and financial recordkeeping law, even after account deletion. This is limited to transaction records (amount, date, reference) and does not include your banking or card details, which SafeCircle never stores directly — those are processed by Ozow and PayPal.
• Records needed to resolve an open dispute or support request — kept only until the matter is resolved.

Everything else tied to your account is permanently deleted and cannot be recovered.

Deleting only part of your data

If you’d like specific information corrected or removed without deleting your whole account, email info@safecircle.co.za and describe what you’d like changed. We’ll do our best to help within the limits described above.

Questions

SafeCircle
Email: info@safecircle.co.za
Website: www.safecircle.co.za